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Attività lavorativa presso Adecco (Estero)

Customer Service Representative – SOFIA, BULGARIA

ENGLISH/ ITALIAN/ GERMAN/ FRENCH/ DUTCH/ CZECH/SWEDISH / PORTUGUESE/SPANISH

 We offer you the chance to join a well renowned multinational company and be part of young and enthusiastic team.

Responsibilities

The Customer Service Representative will firstly identify the customer and understand the type of support contract the customer has in place. The CSR then will provide the first level technical diagnosis of the problem and, refer to specialist software and hardware skill groups or if necessary send a technical expert to the customer premises. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.

 Duties:

  • Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • Validate customer service entitlements.
  • Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
  • Assume responsibility and ownership for all relevant customer queries.
  • Escalate calls that cannot be resolved locally, as appropriate.
  • Obtain accurate customer details and amend call-handling system when applicable.
  •  Positively manage internal relationships.
  • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
  • Use and improve Knowledge Bases through feedback.
  •  Ensure through team work that all Service Level Agreements (SLAs) are met consistently

Requirement:

 

  • Very good English language skills, and excellent communication skills in one or more of the languages indicated above
  • Computer and Keyboard Skills
  • Good analytical skills and technical knowledge
  •  Excellent customer handling skills
  • Experience in a multinational environment would be appreciated

 

Adecco is a Fortune 500 company, the world leader of HR solutions, giving employment to more than 500 000 people world wide every day, through its network of 6 000 offices, in more than 60 countries, employing more than 33 000 permanent staff. Since December 2005 we’re also in Bulgaria, growing to more than 1000 employees, engaged in different project with our clients. By joining us you will have access to the corporate resources of learning and development, as well as vertical or horizontal career growth path.

 

If this description intrigues your interest, please join us by sending us your CV today at ralitsa.lambova@adecco.com , quoting as a ref number “CSR” and the language you speak.

 

All applications will be treated in strict confidentiality, only short-listed candidates who have passed a language validation (through on-line tests or a phone conversation) will be invited for an interview.

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