Gestione informatica dei servizi turistici - ENG

Organization and Information & Communication Technology in Tourism

Prof. Roberto Candiotto
Dott.ssa Chiara Morelli

Course Code: E0262
Subject code: SECS-P/10
6 ECTS – 48 hours
Location: Novara

Educational aims
The course aims at introducing the student to the general framework of the tourism organization. To achieve such goals, the teaching activity will be structured around three macro-areas. Firstly, the concept of tourism organization will be analysed, highlighting how the organization theory may support the analysis of the tourism activities. Secondly, the course will focus on the analysis of the relationships between information and communication technology and organization, in order to explain how the innovation in the ICT field impacts on the organization of tourism enterprises. The final section of the course will be devoted to human resource management in the tourism sector.
Content of the course
•    Definition of tourism organization
•    Fundamentals of organization structure
•    Organizations in tourism sector
•    Information systems  
•    ICT and Tourism: challenges and opportunities
•    Human resource policies
•    Human resource policies in tourism sector

Prerequisites

Students can effectively attend lessons with an appropriate knowledge of Economia aziendale’s principles.

Course Texts
Desinano P. “Imprese Turistiche, Informatica e Vantaggio Competitivo”, Franco Angeli, 2006
This book is available in the library
Varra L. Elementi di progettazione, processi e modelli organizzativi nelle imprese turistiche”, FrancoAngeli, 2008 This book is available in the library
Further information can be found in the web page of the course at the URL: https://eco.dir.unipmn.it/

Teaching methods

Different teaching tools will be used:
a) traditional lessons in class;
b) case studies, where the theories are presented in real business situations;
c) guest speakers.
The course is interactive and may involve carrying out simulations,  guest speakers, real case studies discussions and group assignments.

Class attendance

Class attendance is recommended but is not mandatory.

Examination

Written test