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Gestione informatica dei servizi turistici - eng

ORGANIZATION AND INFORMATION & COMMUNICATION TECHNOLOGY IN TOURISM

 

Prof. Roberto Candiotto

Prof.ssa Chiara Morelli

 

Course Code: EC0057

Subject code: SECS-P/10

6 ECTS – 48 hours

Location: Novara

  • Language

Italian

  • Content of the course

Organizations in tourism sector

Information systems  and tourism: challenges and opportunities

Human resource policies in tourism sector

  • Course Texts

Desinano P. “Imprese Turistiche, Informatica e Vantaggio Competitivo”, Franco Angeli, 2006

This book is available in the library

 

Varra L. Elementi di progettazione, processi e modelli organizzativi nelle imprese turistiche”, FrancoAngeli, 2008

This book is available in the library

 

Further information can be found in the web page of the course at the URL: https://eco.dir.unipmn.it/

  • Educational aims

The course aims at introducing the student to the general framework of the tourism organization. To achieve such goals, the teaching activity will be structured around three macro-areas. Firstly, the concept of tourism organization will be analysed, highlighting how the organization theory may support the analysis of the tourism activities. Secondly, the course will focus on the analysis of the relationships between information and communication technology and organization, in order to explain how the innovation in the ICT field impacts on the organization of tourism enterprises. The final section of the course will be devoted to human resource management in the tourism sector.

  • Prerequisites

Students can effectively attend lessons with an appropriate knowledge of Business Administration principles.

  • Teaching methods

Different teaching tools will be used:

a) traditional lessons in class;

b) case studies, where the theories are presented in real business situations;

c) guest speakers.

The course is interactive and may involve carrying out simulations,  guest speakers, real case studies discussions and group assignments.

 

  • Other information

Course attendance is facultative

  • Examination

Written test

  • Extended program

Definition of tourism organization

Industrial organization and market structure in tourism

Tourism management

Fundamentals of organization structure

Organizations in tourism sector

Information systems

ICT and Tourism: challenges and opportunities

Human resource policies

Human resource policies in tourism sector